Frequently Asked Questions for Claimants

  • A €45 application fee.
  • Your treating doctor is required to complete a report from your medical records and you will be typically charged a fee.
  • Refunds: The application fee and the reasonable cost of the completion of the form by your treating doctor will form part of your final award.

It takes an average of seven months from the date the person or entity that you are making the claim against (Respondent) agrees to the PIAB process.

1. Online at www.piab.ie - start a new claim

2. By telephone to our Service Centre - LoCall 1890 829 121 between 8am and 6pm Monday to Friday

3. By post to PIAB, PO Box 8, Clonakilty, Co. Cork, P85 YH98

Option 1 is only available if you are applying as the claimant. If applying through an intermediary you should use Option 2 or 3. We are currently in the process of developing on-line solutions for intermediaries.

Please note:  We need to let you know that as a claimant you are generally required to write to the person/s or organisation you are claiming against within two months of the accident, telling them that you intend to make a claim.

If you do not do that, then if you go to Court in relation to this claim in the future, the Court could take that into account, and that may affect your entitlement to recover legal costs.

Yes. This is an administrative process and you can apply directly. If you decide to appoint any third party to submit your claim papers, you will typically incur a professional fee. Your medical report, wages, vouched receipts form the basis of your award administered by the Board's statutorily appointed assessors.

Yes, but you’ll need to be represented by a “next friend” who will make the claim on your behalf – this is usually a parent or guardian.

You cannot, however, apply online – you can send us your application form by post along with a processing fee of €45 and a medical report from your treating doctor. InjuriesBoard.ie will assess your claim in the normal way. As a minor, your Board award will also be subject to Court approval.

Yes, but you should contact the Motor Insurers Bureau of Ireland (MIBI) first. MIBI can provide information on the insurance status of any vehicle and that will assist you to submit your claim to PIAB. For further information relating to accidents involving unidentified and uninsured vehicles please see the guide on accidents involving uninsured/unidentified vehicles in the Forms & Guidelines section.

You should name the person(s), entity or entities that you believe are responsible for your injuries. There is no limit to the number of respondents you wish to name. If you require further assistance please contact us and a member of our staff will be happy to help you.

If the respondent does not agree, you will be formally authorised by the Board to pursue your claim through the Courts. Board authorisation is required.

The Book of Quantum is a general guide to the amounts that may be awarded. Legislation requires PIAB to have regard to the Book of Quantum when assessing claim values.

General Damages cover compensation for pain and suffering resulting from injuries which you sustained in your accident.

Special Damages are any expenses that you have incurred as a result of an accident. Special Damages may include loss of earnings, medical expenses, out of pocket expenses and vehicle damage costs. In serious cases there may also be future loss of earnings, future expenses etc. The Board will guide/assist you in this event.

Yes. Vehicle damage and any other agreed Special Damages may be settled at any stage with the respondent without impacting on your Personal Injury claim.

The PIAB assessment will reflect Book of Quantum values. PIAB assessments are in line with Court Awards. As a claimant, you have the option of accepting or rejecting an early settlement offer. If you agree to an early settlement the matter is resolved directly between you and the Respondent (the person against whom you are making a claim) or more often, their insurance company. Before agreeing to a settlement we recommend you consider whether the full impact of your injury is known at that time i.e. is a prognosis available? If not you can proceed with a formal Application to the Board.

If both parties accept the assessment, PIAB issues an ‘Order to Pay’. This has the same status as a Court award. A settlement cheque will be issued by the respondent/insurer shortly after.

If the assessment is rejected by either party, PIAB issues an ‘Authorisation’, which allows the claimant to pursue compensation through the Courts system if they so wish.

Your compensation will be paid by the person or entity that you make the claim against (Respondent). It is usually the respondent’s insurance company who makes this payment.

In general, no. However, income derived from investment of compensation may be taxable. Contact the Revenue Commissioners for more information.

Yes. If your claim relates to a fatal accident you should not submit your claim online. Instead please contact PIAB on 1890 829 121 for further assistance.

From August 1st 2014, The Social Welfare and Pensions Act 2013 obliges a respondent or their insurer  on settlement of a non-fatal personal injury claim to reimburse the Minister for Social Protection certain welfare payments made to a claimant as a result of their   inability to work following an accident. These are known as ‘Recoverable Benefits’.  

As a claimant the Notice of Assessment will set out the amount due to you on acceptance of the award and the amount due to the Minister for Social Protection. The amount due to the Minister will be the welfare benefits (if any) you have already received when out of work due to the accident. Further information on “Recoverable Benefits” may be obtained from:

Recovery of Benefits and Assistance Section,
P.O. Box 12515,
Dublin 1.

Telephone: (01) 8172660

or at www.welfare.ie

Under the legislation which established Injuries Board, medical negligence claims are not included in the accidents which may be submitted  to us for assessment.  Section 3(d) of the Personal Injuries Assessment Board Act 2003 excludes claims “arising out of the provision of any health service to a person, the carrying out of a medical or surgical procedure in relation to a person or the provision of any medical advice or treatment to a person”.

The Irish College of General Practitioners (ICGP) has supplied the following general advice for someone who has suffered an injury and is recovering. It relates to the more common injuries.  It does not substitute for medical attention and if you have any concerns about an injury, or if you have a serious injury, you should follow advice from your doctor. The Injuries Board and the ICGP wish you the very best in your recovery.

After any injury, monitor how you feel and seek medical attention if needed. It is important to follow whatever medical advice you are given – in some cases rest is advised, but in many cases it is advised to keep mobile.

Following the doctor’s advice you receive could reduce periods of pain or long-term damage. Maintaining a positive attitude and keeping up social relationships can also help recovery. Most people who suffer an injury recover fully and are able to enjoy their previous lifestyle, hobbies and work they previously were involved in.

In this case, your doctor or physiotherapist may recommend measures called RICE (Rest, Ice, Compression, and Elevation).  If your symptoms worsen or if you have any concerns whatsoever you should of course consult with your doctor.

The majority of injuries to people travelling in vehicles (for example, such as rear-end motor vehicle collisions) are soft tissue in nature.  These are in many cases injuries that heal over time, although in some cases they may be more serious. Pain and stiffness in your neck or back after an accident may take several hours before it manifests. You may feel pain or stiffness in your shoulders. Symptoms often improve within a few days and most people make a full recovery within a few weeks.  If you ask your doctor, they may advise you about how to maintain your normal activities to speed up your recovery. Naturally, take your doctor’s advice on this.

You should avoid long periods of sitting and maintain correct posture when sitting or standing, making sure that you are not bent or slouched over. If you are advised by your doctor to do so, you should consider gentle exercise as you are able and increasing your range of movements. Physiotherapy may be helpful, if your doctor recommends it.  If your symptoms worsen or if you have any concerns whatsoever you should consult with your doctor.

When the three months expires, the respondent is deemed to have consented to PIAB assessing the claim.  In most cases, we would proceed on that basis and begin the assessment process. This involves requesting details of out of pocket expenses relating to the injury etc., and arranging for a medical examination of the claimant.


We do, however, reserve the right not to assess the claim where the charge for doing so is not paid by the respondent. Each claim is considered on a case-by-case basis to decide whether or not it will be assessed and we will inform the Claimant and Respondent of our decision as soon as possible.

Frequently Asked Questions for Respondents

If someone has made a claim against you through PIAB, you will receive a ‘Formal Notice.’ This is simply a notification to you that someone is claiming against you. We recommend you notify your insurance company once you receive a Formal Notice. The insurance company deal with PIAB on your behalf.

For more information, download our guide for respondents.

You, or your insurance company, have 90 days from the Formal Notice issue date to respond and let us know whether or not you agree to PIAB assessing the claim. PIAB must receive your response in writing. View the Contact page for our address and for information on who to call if you are unsure about how you should proceed.

If you don’t agree to an assessment, the claimant will be issued with an ‘Authorisation’, which means that they can pursue their case against you through the Court system. Upon receipt of a Formal Notice of claim you must respond to PIAB in writing within 90 days indicating that you do not agree to us assessing a claim against you.

From August 1st 2014, The Social Welfare and Pensions Act 2013 obliges a respondent or their insurer on settlement of a non-fatal personal injury claim to reimburse the Minister for Social Protection certain welfare payments made to a claimant as a result of their inability to work following an accident. These are known as ‘Recoverable Benefits’. As a respondent, the Notice of Assessment will set out the amount due to the claimant on acceptance of the award and the amount due to the Minister for Social Protection. Further information on “Recoverable Benefits” may be obtained from:

Recovery of Benefits and Assistance Section,
P.O. Box 12515,
Dublin 1.

Telephone: (01) 8172660

or at www.welfare.ie

Frequently Asked Questions for Medical Practitioners

  • To initiate a claim, the Board requires Claimants to ask their treating doctor to complete our Medical Form.
  • Please note no new medical examination is required. Please complete the form on the basis of the medical records you have on file for treatment to date.
  • This report is used to form an initial view, whilst the Board in almost all cases arranges for a further medical examination by a relevant specialist/expert at a later date. This may also require a follow-up with your practice, commissioned by the Board.
  • Reasonable charges levied on the claimant for completing the Board's medical form will form part of the final award.

Yes, if you receive a consultation request from an independent examining doctor PIAB will undertake to pay a reasonable consultation fee when requested.

Frequently asked questions For Solicitors

The PIAB Solicitors Portal is a secure, web-based platform where authorised users can access information in relation to their client’s claims and correspond with PIAB.

The benefits to using the portal are:

  • Access to real time information in relation to claims.

  • The facility to monitor the progress of claim applications.

  • Automated acknowledgement of the statute stopped date on submission of an application. (This is only available to users who submit claims via the portal).

  • Ability to speedily and easily upload/download documents significantly reducing postage costs.

  • Ready access to information to convey to clients.

  • Reduced paper/storage and admin costs.

  • Visibility of assessment details prior to receipt by clients.

  • Payment on account options.

On the login page click “Register”. You will be brought to the Register Firm Account page.


The administrator of this solicitor’s firm account should complete this page. The role of the administrator is to register and create the office account. If the administrator needs to add/remove additional users or update office contact details please contact PIAB at solicitorportal@piab.ie. This individual will be the main point of contact with PIAB.


Once you have read and accepted the terms and conditions for use of the portal please click on “Register”. Then click after reading to accept the Terms and Conditions. At this point you will have successfully applied to use the Portal.

PIAB Portal admin review each application and if appropriate will approve your firm for use of the PIAB portal.


You will receive an email notification of this (as will each individually added user). In this email you will be asked to create a password.


Once you and all registered users have created their individual passwords the portal is then available for use.

Log on to the portal using the email address and password. The screen which appears after you log in will display all claims that you have submitted to PIAB via the Solicitors Portal. Claims submitted via any other method cannot appear on the portal.


To add new claims please click on the “Add new claim” tab on the bottom right hand corner of this screen. You will now be taken to an online application form. Once you have submitted an application it will appear with the other claims submitted by your firm (see the following screen).


Each claimant’s name, your reference and the PIAB reference are displayed on this page together with details of the handling solicitor, the date it was submitted to PIAB and the Claimant’s date of birth. Click on an individual claimant link to see the claim milestones and access files regarding this claimant.


If you administrator needs information, they should contact PIAB at solicitorportal@piab.ie