Website Privacy and Cookie Policy

1. Introduction

Personal Injuries Assessment Board or PIAB is a statutory body which provides independent assessment of personal injury compensation for victims of workplace, motor and public liability accidents.

This document sets out the basis on which PIAB will protect your online privacy, and what cookies we use and why. The policy has been developed in accordance with our legal obligations and may be updated from time to time.

Please read the policy carefully to understand our views and practices; if you are not happy with this policy then you should not use this website.

2. Web pages covered by this policy

This notice applies to all information collected or submitted on the website domain, including areas of the website where you can create and submit a claim online.

Please note that PIAB is not responsible for the privacy policy of services on third party websites (for example Facebook, Twitter, YouTube, etc.). You should refer to the appropriate privacy policies of each individual third party website for further information about them and their terms.

3. Data Protection

For information on the types of data held by PIAB, and how this data is held and managed, please see: Data Protection Code of Practice

4. Data collected via this website

4.1 Data security

To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.  However, the transmission of information via the internet is not completely secure. Although we will take all reasonable steps (including appropriate technical and organisational measures) to protect your personal data; any transmission is at your own risk.

4.2 How we secure information transferring to our web server

The online claim form uses secure communication, i.e. your information is encrypted before being transmitted to our web server.  This helps to protect against eavesdropping and tampering. An encryption certificate can be viewed by double clicking on the padlock icon displayed within the web browser window when you are on a secure page.

4.3 How we hold your information on our web server

Once we have received your information, it will be held in a secured database on servers hosted by our Internet service provider.  Access to these servers is restricted to the technical staff who need to be able to maintain and support them. 

4.4 How we transmit your information to our claims management system

Once an online claim is completed and submitted, the web server passes your information through an additional firewall into our Claims Management System.  The information is itself protected so that only authorised staff can access it.

4.5 Data within our walls

PIAB have implemented firewalls to help protect data.  A firewall is a barrier that allows only authorized traffic through. It safeguards our computer systems and your information. We also use system and application logs to track all access. We review these logs periodically and investigate any anomalies or discrepancies.

4.6 Authentication

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. Please do not share this password.

You should notify us immediately if you have any reason to suspect that someone else may be using your details.

4.7 Email

Any email between you and PIAB is not encrypted. However, it will be stored securely by PIAB, on a mail server within our corporate firewall.

5. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to gather statistics on our website. The statistics we gather help us to provide a better web service for the visitors.

Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. This means that the cookies are linked to our website domain(s), and we will only use that cookie data for statistical analysis related to your browsing behaviour on our websites. PIAB will make no attempt to identify individual visitors, or to associate the technical details listed above with any individual.  You should note that technical details, which we cannot associate with any identifiable individual, do not constitute "personal data" for the purposes of the Data Protection Acts, 1988 and 2003.

If you choose, you can opt out by turning off cookies in the preferences settings in your browser. To opt out of being tracked by Google Analytics across all websites, and not just this website, visit:

For more information on Google Analytics, please visit Google's website.

6. Cookies

A cookie is a small piece of data or a small text file stored by the browser on your computer, at the request of our server. This Website may use the following types of cookies:

  • Strictly necessary cookies (Type 1): these cookies are essential in order to enable you to move around this Website and use its features, such as accessing secure areas of this Website. Without these cookies, certain services you have asked for cannot be provided.
  • Analytical/performance cookies (Type 2): these cookies allow PIAB to recognise and count the number of visits to this Website and to see how visitors move around this Website when they are using it, so that we can improve how this Website works. These cookies do not collect personally identifiable information.
  • Functionality cookies (Type 3): these cookies remember choices you make to improve your experience; for example, your preferred font size.
  • Targeting cookies (Type 4): these cookies are placed by third parties such as Facebook or Youtube to collect information about your browsing habits when you elect to use their services, in order to make advertising relevant to you and your interests.
  • PIAB is not responsible for the use of cookies by third parties, and users are encouraged to read the privacy statements of those third party service providers before using their services.

The table below explains the cookies we use and why.

CookieNamePurposeMore information
Google Analytics_utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visitedClick here for an overview of privacy at Google
Online form session cookieASP.NET_SessionIdThis cookie is created when a user connects to an ASP.NET application and will expire when the user closes their browser. This cookie is essential for use of the online claims formsVisit the Microsoft website
Accessibility/ contrast stylesheetscssibThis cookie is used to remember which accessibility/contrast/standard style sheet the user prefers. The website checks this cookie when the page loads up and displays the page using which stylesheet the user last used 
Session cookieMenuItemActiveThis cookie is used to remember which lesson you are on when in the trustee e-learning section 
PIAB site cookie acceptanceaccept_cookiesThis cookie is created when users accept the cookie agreement 
PIAB claim authentication.PIABFORMSUSERThis cookie is used when an existing user logs into a claim, this session cookie stores an id for the user so previously entered in information reappears in the form. 


7. Flash player data

The PIAB website has a number of interactive features on parts of the site that use Flash. This is widely used to provide video and other interactive content. Many web browsers will have a version of the Flash player that plays these files. The Flash player can store data in a similar way to standard cookies, using a data file called a Local Shared Object.

We are aware of a small number of local shared objects created by Flash features. These are used to make them work more easily.

For more information on how to control Flash cookies (Local Shared Objects), visit the Adobe website.


8. Disabling cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit You should note that deleting certain cookies may prevent you from accessing certain parts of this Website and/or may affect your user experience.

8.1 Instructions on how to delete cookies from your browser

You can also delete cookie files from your computer at your discretion. The links below explain how to delete cookies for some commonly used browsers.


9. Links to external sites

This website includes some useful links to other third party sites that are not related to PIAB. Please be aware that once you click to one of these sites, you are subject to that site's privacy policy and not to ours. You may wish to review the privacy policy for each site you visit.

10. Search engine

The search facility on our website is made possible by a piece of hardware (a search ‘appliance’) supplied by Google that is plugged into our server and continuously indexes the content of the site. All search requests are handled by the appliance and no personal information is passed on to any third party, including Google.

11. Queries

If you have any questions or complaints relating to this Policy or how we use the personal information we have about you, please contact our Data Protection Officer at who will endeavour to respond to you promptly.

12. Changes to this policy

Please be aware that this Policy may be updated at any time. As such, please ensure that you regularly read the latest version of this page.