Injuries Resolution Board
- Introduction
The Injuries Resolution Board is the statutory body which provides independent resolution of personal injury compensation for victims of Workplace, Motor and Public Liability accidents, and in Garda Compensation claims. (The organisation was previously known as the Personal Injuries Assessment Board.)
We recognise and respect the importance of protecting the privacy of visitors to our website and of the need to be transparent and to support decisions by users on consent to cookies.
This document sets out the basis on which the Injuries Resolution Board will protect your online privacy, and what cookies we use and why. The policy has been developed in accordance with our legal obligations including the Data Protection Acts and the General Data Protection Regulation and may be updated from time to time. We have ensured that a cookie scan has been carried out to support this policy (latest in January 2024) and will repeat such scans to ensure that this notice is up to date.
Please read the policy carefully to understand our views and practices; if you are not happy with this policy, then you should consider whether to use this website or contact us in other ways.
- Web pages covered by this policy
This notice applies to all information collected or submitted on the website domains www.injuries.ie, or www.piab.ie, including areas of the website(s) where you can create and submit a claim online and the web portal(s) accessible through this site or directly, and it will apply to future websites we develop.
In order to make an enquiry or complaint in relation to any matter concerning data protection and our website, online application form or web portal, please contact us at enquiries@piab.ie.
- Data protection
For information on the types of data held by the Injuries Resolution Board, on your data privacy rights, and how this data is held and managed, please see our Privacy Statement/Data Protection Policy available on this website.
- Data collected on this website and the use of that data
We do not store or process data for marketing purposes and do not supply email addresses or similar information to any other organisations for that purpose. However, external third parties may use cookies on this site. We only process personal data under our statutory duties and rights and only hold it as long as needed in line with our data retention policy.
4.1 Data Security
To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, the transmission of information via the internet is not completely secure. Although we will take all reasonable steps (including appropriate technical and organisational measures) to protect your personal data; any transmission is at your own risk.
4.2 How we hold your information on our webserver
Once we have received your information, it will be held in a secured database on servers hosted by our Internet service provider. Access to these servers is restricted to the technical staff who need to be able to maintain and support them.
4.3 How we transmit your information to our claims management system
Once an online claim is completed and submitted, the web server passes your information through an additional firewall into our Claims Management System. The information is itself protected so that only authorised staff can access it.
4.4 Data within our walls
The Injuries Resolution Board has implemented firewalls to help protect data. A firewall is a barrier that allows only authorised traffic through. It safeguards our computer systems and your information.
- Analytics
We have moved from Google Analytics, a web analytics service, to the Matomo analytics service, which after review we find has additional protections for the privacy of data subjects.
The statistics we gather help us to provide a better web service for the visitors.
The use of analytics platforms means that the cookies are linked to our website domain(s), and we will only use that cookie data for statistical analysis related to your browsing behaviour on our websites. This is in aggregate or statistical form. Injuries Resolution Board will make no attempt to identify individual visitors, or to associate the technical details listed above with any individual.
If you choose, you can opt out by turning off cookies in the preferences settings in your browser.
- Cookies
A cookie is a small piece of data or a small text file stored by the browser on your computer, at the request of our server. This Website may use the following types of cookies:
- Strictly necessary cookies: these cookies are essential in order to enable you to move around this Website and use its features, such as accessing secure areas of this Website. Without these cookies, certain services you have asked for cannot be provided.
- Analytical/performance cookies: these cookies allow PIAB to recognise and count the number of visits to this Website and to see how visitors move around this Website when they are using it, so that we can improve how this Website works. These cookies do not collect personally identifiable information. We use the Matomo platform for the analytical cookies.
- Functionality cookies: these cookies remember choices you make to improve your experience; for example, your preferred font size.
- Targeting cookies: these cookies are placed by third parties such as Facebook or YouTube to collect information about your browsing habits when you elect to use their services, in order to make advertising relevant to you and your interests.
PIAB is not responsible for the use of cookies by third parties, and users are encouraged to read the privacy statements of those third party service providers before using their services.
The table below explains the cookies we use, with the first part showing cookies on the website www.injuries.ie or www.piab.ie and the second part showing cookies on the Solicitors Portal or Online Application Form. Cookie notices to ensure users can reject, accept or manage cookies are placed both on the website and on the Portal and on the Online Application Form.
Name of Cookie | Description | Purpose | Duration | | |
ASP.NET_SessionId | Strictly necessary | This is on the Injuries.ie and piab.ie website (as well as on the portal and online form). This cookie is used to enable the user to use the site as they move between pages on website, solicitors portal or online form. It is used to maintain the user session. | For the length of the user’s session | |
Cookiesession1 | Strictly necessary | This is on the Injuries.ie and piab.ie website. This cookie is used to track whether a user has accepted the cookie policy on the website, solicitors portal or online form. | 181 days | | |
Cookie Advertising | Advertising cookie | This is on the Injuries.ie and PIAB.ie website. This cookie is used to store information about the user's preferences and behaviour regarding advertising on the website. | 181 days | | |
Cookie Functional | Functional cookie | This is on the Injuries.ie and PIAB.ie website. This cookie can be accepted or rejected, If accepted it has the purpose of enabling the user to use the website, solicitors portal or online form. | 181 days | | |
CookieAnalytical | Analytical/performance cookie | This is on the Injuries.ie and PIAB.ie website. Analytical cookie which can be accepted or rejected. If accepted, tracks visitors and user behaviour for analytics purposes such as tracking page views. | 181 days | | |
PIAB_cookies | Strictly necessary | This is on the Injuries.ie and PIAB.ie website. This cookie is used to track whether a user has accepted the website's cookie policy. | 181 days | | |
CONSENT | Functional | This is on the Injuries.ie and PIAB.ie website. This cookie is used by YouTube to track user preferences and behaviour related to embedded videos on the website. | 731 days | | |
test_cookie | Advertising | This is on the Injuries.ie and PIAB.ie website. This cookie is used by the DoubleClick advertising platform to test whether a user's browser is set to accept cookies | For duration of the session. | | |
_pk_ses.1.a4bb | Session cookie – analytical | This is on the Injuries.ie and PIAB.ie website. Used to store unique session ID for the Matomo analytical platform. To track page requests. | For duration of session | | |
_pk_id.1.a4bb | Session cookie - analytical | This is on the Injuries.ie and PIAB.ie website. Used to store unique session ID for the Matomo analytical platform. This gathers statistics on user visits including what pages are visited. | 392 days | | |
PORTAL AND ONLINE APPLICATION FORM COOKIES ARE BELOW | | | | | |
PIAB claim authentication .PIABFORMSUSER | Online claim service - Strictly necessary | This cookie is used when an existing user logs into a claim on the online application form, this session cookie stores an ID for the user so previously entered in information reappears in the form. | Session | | |
appAuth | Portal - Strictly necessary cookie | Necessary cookie to enabling the authentication of a user on the solicitors portal. | 30 mins | | |
_GRECAPTCHA | Portal or online form - Necessary cookie | Necessary cookie to enable the user to verify their request on solicitors portal or online form and to fill in the form. | 180 days on solicitors portal or 179 days on online form. | | |
| | | | | |
Cookie Functional | Functional cookie | This is on the online form and solicitors portal. This cookie can be accepted or rejected, If accepted it has the purpose of enabling the user to use the website, solicitors portal or online form. | 181 days | | |
CookieAnalytical | Analytical cookie | This is on the online form and solicitors portal. Analytical cookie which can be accepted or rejected. If accepted, tracks visitors and user behaviour for analytics purposes such as tracking page views | 181 days | | |
| | | | | |
ASP.NET_SessionId | Strictly necessary | This is on the online form and the portal (as well as the website). This cookie is used to enable the user to use the site as they move between pages on website, solicitors portal or online form. It is used to maintain the user session. | For the length of the user’s session | | |
Cookiesession1 | Strictly necessary | This is on the Injuries.ie and piab.ie website and on the online application form and the website portal. This cookie is used to track whether a user has accepted the cookie policy on the website, solicitors portal or online form. | 181 days | | |
| | | | | | | | | | | | | |
Disabling or deleting cookies
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. You should note that deleting certain cookies may prevent you from accessing certain parts of this Website and/or may affect your user experience.
You can also delete or block cookie files from your computer at your discretion. Please see the website of your browser provider (most often under 'Tools' or 'Settings'.)
- Search engine
The search facility on our website is made possible by a piece of hardware (a search ‘appliance’) supplied by Google that is plugged into our server and continuously indexes the content of the site. All search requests are handled by the appliance and no personal information is passed on to any third party, including Google.
- Changes to this policy
Please be aware that this Policy may be updated at any time. As such, please ensure that you regularly read the latest version of this page.
- Data Protection Officer (DPO)
The Injuries Resolution Board's Data Protection Officer is Michael Kelly. Should you have any queries about data protection or the use of cookies on this website and he can be contacted via enquiries@piab.ie, or by post at Michael Kelly, Data Protection Officer, Injuries Resolution Board, Grain House, Exchange Hall, Belgard Sq., North, Tallaght, Dublin 24.
This notice was placed here in May 2018 and updated in February and July 2023 - after our move to usage of Matomo Analytics, and after a scan of the website in January, 2024.